FAQs

Frequently Asked Questions

Find answers to common questions about sourcing, products, customisation, quality, payments, logistics and trade enquiries with Swadesh Exports.

Swadesh Exports helps international business buyers discover and source curated Indian products. We coordinate product selection, samples, customisation, commercial communication, quality, packaging and export processes in collaboration with our manufacturing and export partner.

We serve importers, wholesalers, distributors, retailers, e-commerce brands, private-label businesses, interior designers, hospitality buyers and corporate gifting companies.

The website is primarily intended for business and trade enquiries. Consumer purchases may be directed to an appropriate retail channel if one becomes available.

Initial categories include Jaipur blue pottery, wooden handicrafts, hand block printed textiles, epoxy resin wood art, brass & metal decor, hand knotted rugs, home décor, giftware, lifestyle products and custom collections. Availability changes over time.

HeartfulCraft is the signature collection presented by the Swadesh Exports corporate brand.

HeartfulCraft LLC is the manufacturer and exporter of record for applicable products. Swadesh Exports is authorised to market, promote, source, coordinate or sell applicable products only where those activities are specifically stated in the MOU. HeartfulCraft will manufacture, issue invoices, receive buyer payments and undertake export documentation.

No. We handle factory visits, quality control, negotiations, and shipping logistics. You can manage your entire supply chain remotely from your dashboard.

Yes. MOQ varies by product, production process and customisation.

Paid samples can be arranged for shortlisted products, subject to availability, development needs and courier charges.

No. Sample and development terms are confirmed before payment.

Yes. We can manufacture custom designs, apply your brand tags, and provide export-ready retail packaging. Customisation may include size, colour, motif, finish, assortment or packaging, depending on the product and order quantity.

Yes, subject to a defined brief, development terms, MOQ and written agreement on design ownership and exclusivity.

Submit the product reference, quantity, destination, customisation, packaging and timeline. Accurate quotations require clear specifications.

Unless expressly stated, website or catalogue prices are indicative. Final prices depend on product, quantity, customisation, packaging, currency, material cost and commercial terms.

Payment terms are stated in the proforma invoice and depend on order type, value and commercial assessment. Do not make payment to any account not shown on an authorised invoice. All payments are held in a secure escrow system. Funds are only released to the manufacturer when production milestones are met and our team signs off on the final quality inspection.

Available currencies are confirmed in the quotation or proforma invoice.

Lead time varies by product, quantity, customisation and season. It begins after required approvals and payment conditions are completed.

Yes. Small variations in colour, pattern, grain, glaze, texture, stitching or dimension are normal in many handmade processes. Approved tolerances should be agreed.

We perform 100% physical Quality Assurance (QA) before any shipment leaves the factory. Our local agents inspect materials, dimensions, and finishes against your approved sample. If it fails QA, it doesn't ship.

No. GI status applies only to eligible products associated with a registered geographical indication. It is communicated where relevant and supportable.

Packaging is planned by product and shipment method. It may include individual protection, inner boxes, master cartons, void fill, moisture protection and shipping marks.

We provide end-to-end logistics (DDP or FOB). We handle all export documentation, customs clearance, and freight forwarding directly to your warehouse in the US, UK, EU, or Australia.

We welcome enquiries from North America, the United Kingdom, Europe, the Middle East, Australia, New Zealand and selected Asian markets, subject to product and destination feasibility.

Submit a Trade Enquiry with your company, market, product category, quantity, destination and timeline. We will review the requirement and propose the most relevant next step.
Still have questions?

Send us your requirements and our team will help you with the next step.

Submit Trade Enquiry
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