Many products offered through Swadesh Exports involve handmade, artisanal or craft-based production processes.
Natural and handmade production may result in reasonable variations between individual products.
Variations may occur in:
These variations may be part of the character of handmade production and should not automatically be treated as defects.
Where samples are supplied or approved, the approved sample or documented specification may serve as the production reference.
Reasonable tolerances should be agreed for dimensions, color, finish and other product characteristics before production where relevant.
The acceptable level of variation depends on the product, manufacturing process, material and intended use.
Buyers should communicate critical specifications before placing an order.
A genuine manufacturing defect should be distinguished from an expected handmade or material variation.
Where a buyer identifies an issue, photographs, product references, quantities and relevant order information may be requested for review.
By approving a handmade product, sample or specification, the buyer acknowledges that reasonable variations inherent to the manufacturing process may occur.
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